At Service Uniform, we hold our employees in high regard, equipping them with valuable resources and fostering a positive work atmosphere. We take pride in knowing each of our employees by name and generously acknowledging their contributions. We seek team members who excel in a fast-paced environment, are eager to be part of a winning team, and are dedicated to enhancing team success.
If you're in search of an employer that prioritizes your well-being, Service Uniform is the place where your career can flourish. We are a family-owned and operated business with a steadfast commitment to customer loyalty and satisfaction. When you join Service Uniform, you become a part of a forward-thinking company that leads the industry.
JOIN OUR TEAM!
If your resume fits what we are looking for, we will be in contact. If you do not hear from us, please feel free to reapply in 6 months.
ACCOUNT MANAGER
Increase customer retention through effective and timely service and delivery of services within the guidelines of company policy, while advocating Service Uniform. Achieve personal performance and expense goals. Build and maintain customers’ good will, creating advocates, fostering team work, maintain image standards, while cultivating new sales and additional rental service volume.
ACCOUNT MANAGER TRAINEE
The Account Manager Trainee is responsible for progressively learning the job responsibilities of the Account manager, in preparedness to take on responsibility of Account manager. This position requires achieving customer retention through effective account servicing, and working both independently and in a team environment.
SUPER ROUTE ACCOUNT MANAGER
Increase customer retention through effective and timely service and delivery of services within the guidelines of company policy, while advocating Service Uniform. Achieve personal performance and expense goals. Build and maintain customers’ good will, creating advocates, fostering team work, maintain image standards, while cultivating new sales and additional rental service volume.
SHUTTLE DRIVER
Transport goods to and from the depot to include forklift operations, and loading and unloading of semi-trucks on schedule and within line with Service Uniform standards. Maintain a professional attitude at all times with Internal and External Customer and Public In General. Maintain a High Level of Safety. Follow all DOT regulations.
OFFICE CLERK
Major Goals:
- Assure all assigned and scheduled office duties are completed on time and accurate.
- Achieve departmental performance goals.
- Foster teamwork and promote a team environment.
- Follow company policies.
Essential Job Functions:
- Ten key by touch
- AS400 environment familiarity
- Software: Microsoft Excel, Word & Outlook
- Good communication skills
- Ability to multi-task
- Self motivated
- Move boxes up to 50 lbs.
- Ability to sit for prolonged periods of time, while working on computer
- Ability to read and comprehend written information
- Ability to answer phones and cover for other positions within the office
Duties and Responsibilities:
DAILY:- Assist office lead in all required accounting functions.
- a. Collection Calls Daily
- b. Post account receivables as needed
- c. Settle Routes as needed.
- Reception coverage as needed.
- Ongoing cross training within the department
- Assists manager with departmental needs
- Scan Deposits as needed
- Inform direct supervisor of progress or lack off
- Maintain Trackers
- Assist Office Lead in Month End closing as needed.
- Facilitate Monthly Statement mailing with receptionist.
RECEPTIONIST
Major Goals:
- Assist Office Manager in all functions relating to the front office
- Assure all assigned and scheduled office duties are completed on time and accurately
- Assist Human Resource Manager in processing & testing of new applicants
- Complete assigned data entry accurately and on time
- Achieve departmental performance goals
- Foster teamwork and promote a team environment
- Follow company policies, believes and values
Essential Job Functions:
- Experience answering multiple telephone lines
- Excellent presentation and communication skills
- Operating knowledge of office equipment. (Copier, Fax machine, Postage Meter)
- Software experience in Microsoft Excel, Word & Outlook
- Ten Key by Touch
- Type 40 WPM
- Bilingual English / Spanish
- Ability to maintain confidential information
- Good Organizational Skills
- Self Motivated- Self Starter
- Ability to Multi –Task
- Able to read and comprehend written information
- Able to answer the phones while modeling our values
- Cover for other positions within the office
Duties and Responsibilities:
- Answer the telephone as required by, “Telephone Calls Procedures”
- Greet, announce and direct all business and personal visitors to S.U.
- Audit and report discrepancies on Garment Return Registers
- Process routes daily
- Key & Distribute Daily Cancel/Repair Logs; Key & Distribute Reports as assigned
- Monitor and instruct job applicants arrive in front lobby
- Receive soiled garments turned in by customer at front office
- Distribute and sort all incoming mail, Accts. Receivable checks, Special Deliver Packages and Tenant Checks
- Daily filing and invoice duties
- Process accounts payable files weekly
- Supervise the maintenance of all office equipment
- Assemble daily and weekly Federal Express packets
- Assist customers in front lobby as needed
- Ensure the front door is unlocked and phones are turned on at 8:30 am daily
- Type letters, memos, envelopes, etc. as needed.
SALES ASSISTANT
Major Goals:
- To assist the Sales Manager in achieving department goals
- To Tele-research and update Sales Force accurately and on schedule
- To transfer information from Sales Force to the Constant Contact Database for E-Blast Communication accurately and on schedule
- To complete projects and tasks delegated by the Sales Manager
- To create, send out and maintain flow of information regarding direct mail campaigns
- Assist in setting Sales Appointments
- Be comfortable and effective at marketing and trade events
- To enhance the company’s image both internally and externally
Essential Job Functions:
- Honesty, respect and been a self starter
- Read and understand written communication and information in English
- Prepare documentation in Microsoft word, excel and Sales Force in a timely fashion
- Use computer keyboard, terminal and printer
- Valid driver’s license and current insurance on personal vehicle
- Insurability (clean driving record in accordance to insurance company guidelines.)
- Effective business writing and communication skills
- Operates motor vehicle and able to effectively travel under all weather conditions
Duties and Responsibilities:
- Update Sales Force from information provided by sales representative
- Tele-Research the Sales Force to ensure accurate information is reported
- Transfer on a monthly bases all new e-mail addresses to the Constant Contact Database
- Cold call in order to obtain accurate information
- Prepare direct mail campaigns and monitor the flow and success of the campaign
- Complete projects as assigned by the Sales Manager
DATA ENTRY
Major Goals:
- Assure all assigned and scheduled office duties are completed on time and accurately
- Achieve departmental performance goals
- Foster teamwork and promote a team environment
- Follow company policies, believes and Values
Essential Job Functions:
- Ten Key by Touch
- Type 40 WPM
- Working Knowledge of Microsoft Excel & Word
- Self Motivated-Self Starter
- Good Organizational Skills
- Ability to Communicate Effectively
- Detail Oriented and Respectful of others
- Able to read and comprehend written information
- Able to answer the phones and cover for other positions within the office
Duties and Responsibilities:
DAILY:- Verify Garment Returns and distribute discrepancies
- Key orders and submit pick tickets with code tapes to Order Room
- Prepare routes for Service Department
- File orders
- Maintenance routes daily San Antonio & Denver
- Bill ruined & damaged goods
- Bill NOG Garments
- Create Direct Sales
- Release Orders
- Create New For Used Reports
- Build Routes
- Print & Distribute Pending Lists
- Log Lost Accounts
- Maintains “Lost account” spreadsheets
- Maintains current listing of active code tape numbers
- Create & Distribute weekly end reports
- Distribute Lost Account Feeders to plant & corporate office
- Distribute Price Increase Projection
- Distribute Renewal Report
NEW ACCOUNT DATA ENTRY
SR. SALES ASSOCIATE TEAM MEMBER
Major Goals:
- Increase weekly sales volume for SU by establishing contacts with new rental service customers.
- Establish and maintain a professional company image through proper sales, marketing, and customer relations.
Essential Job Functions:
- Honesty
- Be able to communicate effectively in an oral and verbal manner with others in the English Language.
- Sufficient written and mathematical skills to do job
- Valid driver’s license and current insurance on personal vehicle
- Insurability (clean driving record in accordance to insurance company guidelines.)
- Operates motor vehicle and able to effectively travel under all weather conditions
Duties and Responsibilities:
- Prospecting
- Develop sales appointments for the Sales Manager on uniform accounts through phone calls, appointments, cold calls, Tele-research, referrals, direct mail advertising, business directories, trade journals, and any other sources deemed reasonable.
- Selling
- Follow the Sales Process and close dust only accounts.
- Follow the Sales Process and close uniform accounts as assigned by the Sales Manager.
- Procedures and Paperwork
- Work directly with the sales team and supporting them with special projects as assigned by the Sales Manager.
- Update prospect database with information collected in prospecting, appointment setting and from sales calls on a daily basis. Information provided by the sales team will be updated into the database on a weekly basis.
- Financial
- See that all assigned personal performance goals are met.
- Education
- Continue to learn and develop professional sales skills for the industry through periodicals, sales videos, books and courses, marketing and sales seminars and other pertinent exposure.
SALES ASSOCIATE ( AUSTIN )
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Prospecting Process and set qualified 1st Time Appointments for the Sales Representatives to increase weekly rental sales for Service Uniform. This includes but is not limited to:
- Research to find new prospects using a variety of tools such as data.com, internet, trade publications, association meetings, and other appropriate methods etc.
- Cold Call businesses in person to gather information and set appointments
- Phone Call on businesses to gather information and set appointments
- Qualify Prospects to meet the selling requirements of Service Uniform
- Analyze Potential Prospects to set up qualified Selling Opportunities
- Prepare and Present Grabber Statements to create interest
- Handle Objections
- Create emblem and logo mat artwork for proof requests
- Create and Complete 1st Time Meeting folders including relevant research
- Communicate appointments to Sales Representatives
- Confirm appointments with prospective customers
- 2. Maintain timely and accurate information in Salesforce. This includes but is not limited to:
- Prospect, Contact, Account and Opportunity details
- Information from prospecting and research
- Information from qualifying and cold calling
- Information from phone calls and selling activities
- Calendar Management
- Accurately measure employees using proper sizing kits
- Safely drive a personal vehicle to appointments, cold calls, employee sizings, etc.
- Establish and maintain a professional company image through proper sales techniques, marketing efforts & customer relations, while modeling the values of Service Uniform
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingF | Qualify, Quantify & AnalyzeF |
| DrivingF | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-SolveF |
| Carrying 35 LbsO | Create & WriteF |
| Push or Pulling 35 lbsR | Multi-taskO |
| Bending & ReachingR | PlanO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorF |
| ComputerF | In VehicleO |
| CopierO | Temperatures(to 120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenO |
| Fax MachineR | Varied Environments Throughout the dayO |
Job Requirements:
- Provide safe and reliable vehicle with a valid driver’s license, clean driving record and current insurance
- Strong “Prospecting Skills” including researching, prospecting, qualifying, identifying prospects needs, presenting, handling objections, and negotiating
- Effective communication skills in English, both verbally and in writing
- Effective Time and Territory Management Skills
- Computer Knowledge and skills in Excel, Word, Outlook, and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
SHIFT PRODUCTION MANAGER
Organizational Relationship:
- The Production Manager reports to The Plant Manager
Major Goals:
- The Production Manager manages the process of textiles for consumer use, at acceptable levels of quality, punctuality, and within budgetary requirements. This is accomplished through increasing of inventory expected servings, precise inventory levels, and achievement of personal and departmental goals, while observing the company’s beliefs and values.
Essential Job Functions:
- Reads forms, letters, reports, and video display terminals.
- Makes and receives telephone calls. Uses computer keyboard and mouse.
- Effectively communicates with department personnel, other managers, and customers, while modeling and enforcing our company’s believes & values.
- Moves throughout the plant from station to station.
- Able to work in hot and cold extreme temperatures.
- Upholds highest level of confidentiality.
Duties and Responsibilities:
- Interviews, selects, tests, hires and suggests termination of employment for all personnel for the laundry and janitorial functions.
- Ensures each new employee is properly introduced to the purpose of the company, company philosophy, believes and values, safety indoctrination, company policy, and other company employees.
- Ensures that each new employee receives proper onboarding and training.
- Makes certain that selective and scheduled cross training of all shift personnel is conducted on an on-going basis.
- Participates in the cross training of middle managers.
- Maintains training folders for all shift’s personnel.
- Conducts periodic performance evaluations for all shift personnel.
- Supervises shift employees to see that they are performing their duties in accordance with their job descriptions and job standards continually trying to improve their effectiveness through new training methods.
- Schedules and approves vacations and personal leaves for all shift personnel.
- Sees that the shift meets all financial performance goals as defined by the current budget and/or business plan.
- Sees that job procedures are defined and documented.
- Communicates to the plant manager of any future needs inventory and personnel needs.
- Routinely review budgets and production performances.
- Directs and supervises scheduling for the repair and maintenance of production machinery/equipment and building. Receives prior approval from the Plant Manager before any expenditures.
- Ensures and supports the plant Quality Control Committee program and ensures inspections are conducted on a daily basis for the plant and order room.
- Participates in Customer Evaluation program by measuring production performance.
- Ensures that garment flow through the plant is on time, systematic, and controlled to include those items in need of repair or replacement.
- Maintains multi-department communication concerning production schedules, quality, and customer problems.
- Maintains a continuing check of merchandise for maximum soil removal and cleanliness with minimum tensile strength loss. Calculates washroom and production supply usage weekly, checks washing formulas to ensure conformance with standard formulas.
- Enforces merchandise control and security measures.
- Ensures all plant inventories are completed by month-end.
- Maintains the highest reasonable levels of cleanliness and hygiene within the plant
- Provides information for and compile plant production and management reports.
- Keeps professionally abreast of the industry through periodic visits to other plants, seminars, and other pertinent exposure.
Job Requirements:
- Bachelor’s degree in Business or related field preferred
- 3-5 years Managing in a plant environment
- Working knowledge of Microsoft Word and Excel
- Capable of analytical thinking and problem solving - resolution
- Capable to hire, train and discipline employee
- Able to direct, motivate and assign tasks effectively
- Accountability of confidential information
- Ability to communicate in English, both written and verbally
- Available to work any day and any time required
SHIFT MANAGER
Organizational Relationship:
- Reports to Plant Manager
Major Goals:
- This position manages textile processing for customer use, ensuring exceptional quality, on schedule, within budgetary limits, and within the framework of company values and policy. This position also obtains the greatest amount of life-span from all garments, maintains the supply of adequate and timely merchandise levels, and achieves personal and departmental performance and expense standards.
Duties and Responsibilities:
- Personnel
- Interviews, selects, tests, hires and suggests termination of employment for all plant personnel, and approves all outside labor contracts dealing with production and maintenance.
- Ensures each new employee receives proper on-boarding and training to the purpose of the company, company philosophy, believes and values, safety indoctrination, company policy, and other company employees.
- Ensures that each new employee receives proper job training.
- Makes certain that selective and scheduled cross training of all plant personnel is conducted on an on-going basis.
- Participates in the cross training of middle managers.
- Maintains training folders for all departments’ personnel.
- Conducts periodic performance evaluations for all department personnel.
- Schedules and approves vacations and personal leaves for all departmental personnel.
- Financial
- Sees that the department meets all financial performance goals as defined by the current budget and/or business plan.
- Planning
- Sees that job procedures are defined and documented.
- Communicates to the plant manager of any future personnel and supply needs.
- Administrative / Operational
- Supervises department employees to see that they are performing their duties in accordance with their job descriptions, continually trying to improve their effectiveness through new training methods.
- Routinely reviews budgets and production performances.
- Sees that production job standards are followed, whenever practical, for each job in the plant - measures performance against these standards on a daily basis.
- Directs and supervises scheduling for the repair and maintenance of production machinery/equipment and building. Receives prior approval from the Plant Manager before any expenditures.
- Ensures that the plant Quality Control Committee inspections are conducted on a daily basis for the plant and order room.
- Supports the Quality Control Committee program as outlined in the Committee procedural.
- Participates in Customer Evaluation program by measuring production performance.
- Ensures that garment flow through the plant is on time, systematic, and controlled to include those items in need of repair or replacement.
- Works in harmony and confer with Sales, Service and Office staff concerning production schedules, quality, and customer problems.
- Maintains a continuing check of merchandise for maximum soil removal and cleanliness with minimum tensile strength loss. Calculates washroom and production supply usage weekly, checks washing formulas to ensure conformance with standard formulas.
- Consults with vendors, place orders for merchandise, production, and maintenance supplies commensurate with practical inventory levels. Maintains control over the merchandise, production, supply inventory, and initial shipments to be sure they conform to purchase orders. Approves all invoices for proper payment.
- Enforces merchandise control and security measures.
- Ensures all plant inventories are completed by month-end
- Maintains the highest reasonable levels of cleanliness and hygiene within the plant.
- Provides information for and compile plant production and management reports.
- Continuing Education
- Keeps professionally abreast of the industry through periodic visits to other plants, seminars, and other pertinent exposure.
Essential Job Functions:
- Reads forms, letters, reports, and video display terminals.
- Maintain the highest level of confidentiality in regards to company and employee’s information.
- Makes and receives telephone calls. Uses computer keyboard and mouse
- Effectively communicates with department personnel, other managers, and customers, while modeling and enforcing our company’s believes & values
- Moves throughout the plant from station to station.
- Able to work in hot and cold extreme temperatures.
- Capable of analytical thinking and problem solving – resolution.
- Capable to hire, train, motivate, and discipline employee.
- Able to direct, motivate and assign tasks effectively.
- Available to work any day and any time required.
- Ensures both quality and quantity are in-line with business standards.
Essential Functions Continued:
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| walkingF | Qualify, Quantify & AnalyzeF |
| DrivingR | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-Solve & NegotiateF |
| Carrying 35 LbsO | Create & WriteF |
| Bending & ReachingO | PlanF |
| Push or Pulling 35lbsR | MultitaskO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorO |
| ComputerF | In VehicleR |
| CopierO | Temperatures(120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenF |
| Fax MachineR | Varied Environments Throughout DayR |
Job Requirements:
- Bachelor’s degree in business or related field preferred
- 3-5 years management experience, preferably in a plant environment
- Knowledge of Microsoft Office, with strong emphasis on Excel
- Excellent interpersonal, organization, and time-management skills
- Able to communicate, verbally and written, in English
1ST & 2ND SORT/ CHECK OUT
Major Goals:
- Achieve all job standards and meet production schedules with a sense of team and honesty
- Sort and check-out garment for customer use accurately, in sequence and on schedule, at established levels of quality
Essential Job Functions:
- Move throughout work area from station to station
- Stand at all times except breaks and lunch
- Read numbers, labels, count tickets and repair cards
- Lift a maximum of 12 bundled hanging garments at a maximum weight of 13 pounds to a height of 79”
- Move/Push garments along sorting rails 5’3” high
- Reach units at or above shoulder height
- Whole-hand handling of garments
- Sort garments by number
- Fill out written man count tickets
- Use stapler and staple remover
- Use 7” twist tie
- Meet the production incentives at 100%
- Able to work in temperatures exceeding 100
Duties and Responsibilities:
- Serve as an inspector on the Quality Control Committee as required
- Make sure proper route and accounts are coming down to the mezzanine in the correct sequence
- Make certain flow of garments is in an orderly manner by route, account and man number (within the account) through checkout
- Make timely and accurate sorts of garments on the numbered lines, putting them together by individual man numbers within the accounts. Move finished accounts to the “Z” racks
- Integrate the Out of Sequence, Off the Floor Replacement, Repaired or Reprocessed garments as they become available
- Pull all garments that appear to have been torn up intentionally by the customer for Pass to the Service Department for Ruined Garment Billing
- Make sure all garment defects found by the Quality Control Committee have been corrected properly and that these garments make the routes on schedule
- Record all NOG garments processed each day for billing by the office
- Make sure that all lines are cleared at the end of each day. Check with Repair and 1st Sort persons for late or stray pieces and tie them into the appropriate man bundles
- Work in close harmony and coordination with the office, Order Room Manager, Initial 1st Sort Person, Repair Person, Hangers and Washroom personnel as required and identify opportunities for improvement
- Achieve and maintain proficiency in cross-trained positions
- Sweep floor and clean up work area at the end of each day
ACCOUNTS RECEIVABLE
Classification:
- Non-Exempt
Organizational Relationship:
- Accounts Receivable reports directly to the Office Manager
Major Goals:
- Post, settle and report on accounts receivable functions
- Assure all assigned and scheduled office duties are completed on time and accurate within Company’s Values and Believes
- Achieve departmental performance goals
- Foster teamwork and promote a team environment
- Follow company policies, procedures and systems
Essential Job Functions:
- Accounts receivable experience
- Ten key by touch
- AS400 environment familiarity
- Software: Excel & Word
- Good communication skills
- Ability to multi-task
- Self motivated – Self starter
- Able to read and comprehend written information
- Able to answer the phones and cover for other positions within the office
Duties and Responsibilities:
- Deposits accounts receivable monies
- Collection 30/60
- Route Settlement
- Route Prep.
- Back up for the receptionist
- Cross trains in the department
- Assists manager with departmental needs
G.M. ADMINISTRATIVE ASSISTANT
Classification:
- Non-Exempt
Organizational Relationship:
- The G.M. Administrative Assistant reports to the G.M.
Major Goals:
- Produce and manage accurate and timely reports
- Process payroll accurately and timely fashion
- Create, maintain and edit complicated spreadsheets and manipulate data
- Be and expert on Excel and Pivot tables
- Work well with the management team and all employees
- To complete tasks and projects as assigned by General Manager
- Maintain the highest level of confidentiality in regards to company and employee’s information and situations
- Track and schedule training on OSHA regulations ie: Forklift & Bloodborne Pathogens and Defensive Driving Training
- To enhance the company’s image both internally and externally
Essential Job Functions:
- Moving throughout the company from department to department
- Read and understand written communication and information
- Be proficient in Microsoft word, excel(at an expert level) and power point
- Use computer keyboard, terminal and printer
- Operate copier including changing ink cartridges and filling paper
- Be an effective communicator
- 85 Plus words per minute typing and advance in 10 key by touch
- Display a high level of accuracy in all the jobs
Duties and Responsibilities:
- Printing and distribution of new and reoccurring reports
- Prepare, key and distribute Payroll
- Process and code all Payables
- Production and distribution of management reports
- Production and distribution of Employee Development reports
- Responsible for Manual Check Register
- Spreadsheet Development
- Queries and Data Manipulation
- Filing
- Communication
- Track, coordinate training and schedule all required training on OSHA regulations; defensive driving etc.
- Coordinate and schedule offsite meetings
- Complete Project, Duties and Tasks assigned by G.M.
- Typing of letters and Memorandums
- Prepare, schedule and coordinate “Annual Strategic Management Planning Meeting” and materials
The Cluster Team
Classification:
- Non-Exempt
Organizational Relationship:
- Member reports to the Order Room Manager
Major Goals:
- Achieve all job standards and meet production schedules while displaying our values of Team Work, Safety and Respect for all
- Achieve and maintain proficiency in cross-trained positions
- Deliver all work within acceptable levels of quality and safety
Essential Job Functions:
- Able to operate necessary machinery such as: Sawing Machine, Heat Press, Hemming Machine, Juki Machine, Pant Cutting among others
- Audit each order for correct bar-code, garment style, size, grade and color
- Insure order accuracy including Bar codes, Emblems and exemptions
- Measure, mark and hem according to specs
- Apply all heat seals, barcodes and emblems
- Sew emblems
- Place all completed orders on trolleys and trapezes
- Retrieve clothes from trolleys
- Reach at shoulder height to hand garments
- Reach and pull garments at waist height
- Stand for at least 4 and ½ hour intervals
- Meet production incentives as a minimum of 100 %
- Ability to work in temperatures exceeding 100
- Ability to walk around the work area
Duties and Responsibilities:
- Serve as an inspector on the Quality Control Committee as required
- Process all garment orders through completion with less than 1% error rate
- Make sure garments are repaired properly and associated prior to bundling
- Maintain proficiency in cross-trained positions
- Clean-up work area at the end of each day
- Treat all departments and team members with respect and a clear sense of team work
- Inform management of any irregularities including safety concerns
COLLECTIONS/ ACCOUNTS PAYABLE
Classification:
- Non-Exempt
Organizational Relationship:
- This position reports directly to the Office Manager.
Major Goals:
- Assist Office Manager in all functions relating to collections of accounts receivable and payment on accounts payable within Company’s values
- Assure all assigned and scheduled office duties are completed on time and accurate
- Achieve departmental performance goals
- Foster teamwork and promote a team environment
- Follow company policies, believes and values
Essential Job Functions:
- Working Knowledge of Microsoft Excel, Word & Outlook
- AS400 Experience
- Ten Key by Touch
- Type 40 WPM
- Excellent Communication Skills
- Good Organizational Skills
- Self Motivated-Self Starter
- Ability to Multi –Task
Duties and Responsibilities:
- Contact & collect on all accounts past due 30 days or more
- Contact all new accounts installed to verify accounts payable information and terms
- Communicate and work with service department regarding past due invoices
- Identify bad debt & place professional collection accounts
- Track and distribute exception logs for managers & route drivers
- Fax all customer invoice requests
- Prepare invoices daily for the service department
- Identify opportunities among others: to improve quality of work, avoid wasted resources..
CUSTODIAN/GROUNDS KEEPER
Classification:
- Non-Exempt
Organizational Relationship:
- The Custodian / Grounds Keeper Reports to the Head Maintenance Engineer
Essential Job Functions:
- Use of dust mop and push broom
- Wet mopping floors, walls/use of mop wringer
- Cleaning all areas of restrooms, break room, and office
- Trash collection from 55 gallon barrels and transporting collected trash to outside dumpsters
- Outdoor trash pick-up, painting and light grounds maintenance
- Use push type power lawn mower and edger
- Climbing stairs and ladders to clean elevated areas
- Use of pressure washer
- Ability to work in temperatures exceeding 100
- Continuous standing and walking except at break / lunch times
- Current Driver License.
Duties and Responsibilities:
- The Custodian / Grounds Keeper performs building and equipment maintenance as directed by the maintenance engineer
- The Custodian / Grounds Keeper is responsible for the cleanliness of the building and grounds as directed by the maintenance engineer
- Cross - trained to operate washroom equipment for vacations
- Cross – trained in dust room, loading routes and check – in all dust items with honest and accurate count
- Cutting and edge grass and sweep sidewalks weekly
- Pick up all trash in parking lot and keep fences clean
- Sweep entire plant
- Empty all trash in office plant and order room
- Wash down and clean all machinery
- Clean all restrooms
- Unload freight trucks
- Good driving record.
- Clean office’s restrooms and break area
- Conduct weekly supplies inventory
- Perform other duties as assigned
GRAPHIC DESIGNER
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Order Room Manager and Sales Manager
Major Goals:
- Complete all jobs assigned by the plant in a timely manner
- Work with Sales Team on assigned projects
- To consistently achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all
Essential Job Functions:
- Operate Platform: Windows XP
- Software: Adobe Photoshop, Adobe Illustrator
- Basic knowledge of a printer and computer hardware
- Knowledge of scanning, digitally redesigning and printing
- Be able to work in temperatures exceeding 80º
- Be able to identify and reproduce a spectrum of colors
- Treat all departments and team members with respect and a clear sense of team work
Duties and Responsibilities:
- Make emblem designs for the Plant, Service and Sales within 24 hours
- Weekly Inventory and restock company promotional material
- Design graphic communication information as needed with the level of quality expected:
- Proposal packets
- Quarterly direct mail pieces for the sales department
- Prospective customer meeting fliers
- Update and revise promotional materials as requested
- Miscellaneous/ Other projects
- Design artwork for logo mats, emblems and ultra cuts
- Function and provide necessary files and documentation for embroidery department
- Digitize & maintain all files for embroidery with in 24 hours
- Return all emblem, logo mat, proposal & ultra cut requests within 24 hours
HANGER
Classification:
- Non-Exempt
Organizational Relationship:
- The hanger reports to the Plant Manager
Major Goals:
- chieve all job standards and meet production schedules
- Achieve and maintain proficiency in cross-trained positions
Essential Job Functions:
- Move throughout the department to obtain hangers and baskets
- Crease match pant legs
- Remove tangled garments from baskets
- Button and unbutton garments
- Garment retrieval from bins, baskets and other storage units
- Reach to floor for hangers
- Whole-hand handling of garments
- Manually fold garments
- Reach at shoulder height to hand garments
- Reach and pull garments at waist height
- Detangle knotted garments
- Meet production incentives as a minimum of 100 %
- Ability to work in temperatures exceeding 100
Duties and Responsibilities:
- Serve as an inspector on the Quality Control Committee as required
- Hang garments correctly in a neat, orderly and rapid manner to meet standards and production demands
- Mark all garments in need if repair of Off the Floor Replacement
- Make sure garments are hung in the proper route sequence and correct order
- Notify the Plant Manager immediately of any loads which have bad stains, odors, or wrinkles
- Maintain proficiency in cross-trained positions
- Clean up work area at the end of each day
DIRECTOR OF SERVICE (Retail)
Classification:
- Exempt
Organizational Relationship:
- The Director of Service reports to the General Manager.
Essential Job Functions:
- Able to direct and assign tasks effectively
- Ability to communicate in English, both written and verbally
- Maintain a clean driving record
- Ability to read, letters, reports, and video display terminals
- Communicate with department personnel, other managers and customers
- Accountability of confidential information
- Excellent problem solving skills
- Ability to drive all vehicles in the company
- Has an understanding of the market and the competition
- Good computer skills, Word, Excel and other software
- Upholds and teaches our company’s values
Major Goals:
- Directs, motivates and challenges all service personnel to meet or exceed assigned performance goals within our values
- Insures that the loyalty rating goal for the department is met or exceeded
- Responsible for the training and employee development of department personnel
- Achieves department performance and expense goals, as well as account retention
- Efficiently services customers on time and in line with budgeted expenses while providing them with textiles of the proper type, size, and quality
- Builds a positive image of the company through good service and good customer relations
- Manages and maintains the company visitation program for all accounts within the service department.
- Responsible for installation of new accounts in accordance to SU standards and procedures. Coordinates and insures that all new accounts are handled efficiently, installed and on time in accordance to customer’s expectations
- Insures the safety of all equipment and personnel in the service department
Duties and Responsibilities:
- Personnel
- Oversees and participates in the process of interviewing, testing, selecting, hiring and terminating all department personnel with respect to the individual
- Insures department is properly and sufficiently staffed
- Ensures new department personnel are properly introduced to company philosophies, the purpose of our business, company objectives, company policies and values, co-workers and follows training materials to insure level of knowledge and success is achieved
- Trains route salespeople and follow-up to see that they function effectively in their positions as defined by established job descriptions and in accordance to route ride responsibilities
- Insures information is transferred clearly with inside service manager, route manager, customer relations director, human resources and route sales people
- Maintains training folders for all departments’ personnel
- Conducts performance evaluations for all department personnel in timely fashion
- Uses disciplinary processes when appropriate in order to achieve highest possible performance standards equitably and in accordance with company’s standards
- Insures job descriptions remain accurate and reflect the current needs of the company and the customers
- Efficiently service customers on time and in line with budgeted expenses while providing them with textiles of the proper type, size, and quality
- Achieves and completes personal goals on customer visits and renewals
- Planning
- Works closely with the General Manager to establish standards of productivity, quality, and maintenance. Helps manage the department to meet these standards and identifies opportunities
- Ensures that job procedures are properly defined and documented
- Completes and implements rerouting in a proactive manner
- Insure that renewals are completed in accordance to company guidelines
- Financial
- Monitors payments on all cash accounts
- Supervises route salespeople cash turn-ins in accordance with company policies
- Participates in the development of departmental performance goals and manages the department to meet those goals without wasting resources
- Assists in the collection of information and material on competitors, maintaining a systematic intelligence profile measuring their strategies and sales/operation procedures. Maintains similar information on companies’ strengths and weaknesses in the marketplace
- Helps with any past due invoices or outstanding bills
- Sees that the department meets all financial performance goals as defined by the current budget and/or business plan
- Is proactive with possible quit or delinquent accounts
- Administrative
- Schedules route delivery in the most efficient and timely manner and insure daily coverage of each route
- Responds to all customer requests and attempts to solve problems. Satisfies needs quickly in the field
- Coordinates the renewal of accounts with the Account managers and route managers
- Establishes rapport and maintains good relationships between customers and the company
- Works closely with the customer relations director to promote and insure harmony, respect between employees and all other departments
- Continuing Education
- Keeps professionally abreast of the industry by periodic visits to other plants, professional seminars and other pertinent exposure
SERVICE DIRECTION (Wholesale Routes)
Classification:
- Exempt
Organizational Relationship:
- The Director of Service reports to the General Manager.
Essential Job Functions:
- Able to direct and assign tasks effectively
- Ability to communicate in English, both written and verbally
- Maintain a clean driving record
- Ability to read, letters, reports, and video display terminals
- Communicate with department personnel, other managers and customers
- Accountability of confidential information
- Excellent problem solving skills
- Ability to drive all vehicles in the company
- Has an understanding of the market and the competition
- Good computer skills, Word, Excel and other software
- Upholds and teaches our company’s values
Major Goals:
- Directs, motivates and challenges all service personnel to meet or exceed assigned performance goals within our values
- Insures that the loyalty rating goal for the department is met or exceeded
- Responsible for the training and employee development of department personnel
- Achieves department performance and expense goals, as well as account retention
- Efficiently services customers on time and in line with budgeted expenses while providing them with textiles of the proper type, size, and quality
- Builds a positive image of the company through good service and good customer relations
- Manages and maintains the company visitation program for all accounts within the service department.
- Responsible for installation of new accounts in accordance to SU standards and procedures. Coordinates and insures that all new accounts are handled efficiently, installed and on time in accordance to customer’s expectations
- Insures the safety of all equipment and personnel in the service department
Duties and Responsibilities:
- Personnel
- Oversees and participates in the process of interviewing, testing, selecting, hiring and terminating all department personnel with respect to the individual
- Insures department is properly and sufficiently staffed
- Ensures new department personnel are properly introduced to company philosophies, the purpose of our business, company objectives, company policies and values, co-workers and follows training materials to insure level of knowledge and success is achieved
- Trains route salespeople and follow-up to see that they function effectively in their positions as defined by established job descriptions and in accordance to route ride responsibilities
- Insures information is transferred clearly with inside service manager, route manager, customer relations director, human resources and route sales people
- Maintains training folders for all departments’ personnel
- Conducts performance evaluations for all department personnel in timely fashion
- Uses disciplinary processes when appropriate in order to achieve highest possible performance standards equitably and in accordance with company’s standards
- Insures job descriptions remain accurate and reflect the current needs of the company and the customers
- Efficiently service customers on time and in line with budgeted expenses while providing them with textiles of the proper type, size, and quality
- Achieves and completes personal goals on customer visits and renewals
- Planning
- Works closely with the General Manager to establish standards of productivity, quality, and maintenance. Helps manage the department to meet these standards and identifies opportunities
- Ensures that job procedures are properly defined and documented
- Completes and implements rerouting in a proactive manner
- Insure that renewals are completed in accordance to company guidelines
- Financial
- Monitors payments on all cash accounts
- Supervises route salespeople cash turn-ins in accordance with company policies
- Participates in the development of departmental performance goals and manages the department to meet those goals without wasting resources
- Assists in the collection of information and material on competitors, maintaining a systematic intelligence profile measuring their strategies and sales/operation procedures. Maintains similar information on companies’ strengths and weaknesses in the marketplace
- Helps with any past due invoices or outstanding bills
- Sees that the department meets all financial performance goals as defined by the current budget and/or business plan
- Is proactive with possible quit or delinquent accounts
- Administrative
- Schedules route delivery in the most efficient and timely manner and insure daily coverage of each route
- Responds to all customer requests and attempts to solve problems. Satisfies needs quickly in the field
- Coordinates the renewal of accounts with the Account managers and route managers
- Establishes rapport and maintains good relationships between customers and the company
- Works closely with the customer relations director to promote and insure harmony, respect between employees and all other departments
- Continuing Education
- Keeps professionally abreast of the industry by periodic visits to other plants, professional seminars and other pertinent exposure
TOWEL FOLDER
Classification:
- Non-Exempt
Organizational Relationship:
- The Folder reports to the Plant Manager
Major Goals:
- The towel folder is responsible for properly counting, scanning, bagging and folding all necessary towels, while adhering to safety and production standards.
Duties and Responsibilities:
- Responsible for an accurate and honest count of all towel items
- Promptly return all clean folded items to appropriate storage areas
- Return all applicable efficiency paperwork to Plant Manager daily
- See that work area is kept neat and clean at all times
- Treat all departments and team members with respect and a clear sense of team work
- To consistently achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all
- To achieve and maintain proficiency in all cross-trained jobs, i.e. washroom, loader
Essential Job Functions:
- Stand at all times except breaks and lunch
- Handle individual and bundled towels
- Ensure safe work environment and communicate any foreseen safety issues
- Work in temperatures exceeding 100
- Meet set production standards at a minimum of 100%.
- Maintain proficiency on all cross-trained positions
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English or Spanish)F |
| HearingF | Make DecisionsR |
| StandingF | Interpret Data(verbal & Written in English)R |
| SittingR | OrganizeF |
| WalkingO | Qualify, Quantify & AnalyzeR |
| ReachingF | Follow InstructionsF |
| TwistingO | ReadO |
| Lifting 20 LbsF | Problem-Solve & NegotiateR |
| Pushing 20 LbsO | Create & WriteR |
| Bending & ReachingF | PlanR |
| Pulling 20lbsF | MultitaskO |
| Equipment | Working Conditions |
| Scanning EquipmentF | IndoorF |
| Industrial DryerN | OutdoorR |
| Industrial WasherN | In PlantF |
| Industrial CartsF | Temperatures exceeding 100 deg FF |
ADMINISTRATIVE ASSISTANT - SALES
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Marketing and Sales materials for the Sales Department. This includes but is not limited to:
- Gather and organize Competitive Information like quotes, agreements, invoices, sales collateral, proposals, cost analysis, etc. in Salesforce
- Gather, Create, Distribute & Organize Referral Letters, Reference Lists and Brag Sheets in Salesforce
- Manage and distribute the “rewards” to customers & employees for referrals
- Manage the departments shared sizing kits
- Label and manage the supply of Blue Chip Cookies
- Order and maintain the stock of office supplies & sales collateral/paperwork
- 2. Maintain timely and accurate information in Salesforce and communicate important information back to the Sales Department. This includes but is not limited to:
- Create, update & maintain new Prospects, Contacts, Accounts, Campaigns and vendor details
- Update and analyze information from data.com, trade journals, internet, phone prospecting and other research
- Create reports, dashboards, charts, letters, spreadsheets, forms, and other materials to convey information in a timely manner
- 3. Create and Manage Marketing Campaigns that generate new selling opportunities and increases weekly rental volume for Service Uniform. This includes but is not limited to:
- Create at least one major campaign (either a mailed card/letter or drop off materials) per quarter
- Create and manage the prospective customer list for each campaign
- Report the effectiveness of each campaign
- Document Sales Department Policies and Procedures
- Assist the department in accurately measure employees using proper sizing kits
- Handle “Special Projects” to assist in the Sales Process
- Safely drive a personal vehicle to pick up supplies, attend employee sizings, etc.
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingO | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingO | Qualify, Quantify & AnalyzeF |
| Bending & ReachingO | Follow InstructionsF |
| Lifting 35 LbsR | ReadF |
| Carrying 35 LbsR | Problem-SolveF |
| Pushor Pulling 35 LbsR | PlanF |
| DrivingR | Create(spreadsheets, letters, cards)F |
| MultitaskF | |
| Equipment | Working Conditions |
| Computer / PrinterF | |
| TelephoneF | IndoorF |
| Fax Machine/ScannerF | Exposure to Computer ScreenF |
| CopierF | Temperatures(to 90° or as low as 10°)R |
| CalculatorF | OutdoorR |
| CarR | In VehicleR |
Job Requirements:
- Strong “Administrative Skills” including organizing, planning, etc.
- The ability to create marketing materials, letters, spreadsheets and dashboards
- Effective communication skills in English, both verbally and in writing
- Effective Time Management Skills
- Computer proficiency in Excel, Word, Outlook, PowerPoint and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
GRAPHIC ARTIST
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Create Emblems and Logo Mat Proofs for the Sales Department, Service Department, and Plant in order to increase weekly rental volume for Service Uniform. This includes but is not limited to:
- Interpret requests that are given via email, verbal or written on paper
- Research to find the best quality “artwork”
- Scan artwork into the appropriate computer software (Adobe, Photo Shop, Illustrator, etc.) for re-sizing, color matching and clean up
- Email instructions to the digitizer, emblem manufacturer or mat manufacturer after properly converting color options to the specific supplier
- Manage response timeframe and quality of samples that are created or provided by the manufacturer
- Create samples of sublimated emblems and embroidered emblems using the sublimation machine or embroidery machines
- Manage the storage of all electronic files and folders for the samples and approved artwork for emblems and logo mats
- 2. Order supplies and accurately and timely process paperwork for payment. This includes but is not limited to:
- Order Ink, Copier Toner, Paper, Logo Mats, Emblems, etc.
- Assign the appropriate G/L # (General Ledger Account) to all orders and match the packing slip to each PO (Purchase Order) to process payables
- 3. Create Marketing Materials for the Sales and Service Department. This includes but is not limited to:
- Create Brochures, Cards, Brag Sheets, Presentation Materials, etc. that can be used electronically in PowerPoint or printed on paper
- Handle “Special Projects” to assist in the Sales and Marketing Process
- Safely operate equipment (i.e. large paper cutter, embroidery machines, sublimation machine)
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingO | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingO | Qualify, Quantify & AnalyzeF |
| Bending & ReachingO | Follow InstructionsF |
| Lifting 35 LbsR | ReadF |
| Carrying 35 LbsR | Problem-SolveF |
| Pushor Pulling 35 LbsR | PlanF |
| DrivingR | Create(artwork, brochures, cards)O |
| MultitaskO | |
| Equipment | Working Conditions |
| Computer / PrinterF | |
| TelephoneO | IndoorF |
| ScannerF | Exposure to Computer ScreenF |
| Embroidery MachineO | Temperatures(to 90° or as low as 10°)R |
| Sublimation MachineO | Exposure to Noisy MachinesO |
| ScissorsO |
Job Requirements:
- Graphic design experience in Adobe, Photo Shop, Illustrator and PowerPoint
- Strong creativity to design emblems, logo mats, marketing materials, brochures, cards, etc.
- Effective communication skills in English, both verbally and in writing
- Effective Time Management Skills
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
MARKETING SPECIALIST
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Marketing and Sales materials for the Sales Department. This includes but is not limited to:
- Gather and organize Competitive Information like quotes, agreements, invoices, sales collateral, proposals, cost analysis, etc. in Salesforce
- Gather, Create, Distribute & Organize Referral Letters, Reference Lists and Brag Sheets in Salesforce
- Manage and distribute the “rewards” to customers & employees for referrals
- Manage the departments shared sizing kits
- Label and manage the supply of Blue Chip Cookies
- Order and maintain the stock of office supplies & sales collateral/paperwork
- 2. Maintain timely and accurate information in Salesforce and communicate important information back to the Sales Department. This includes but is not limited to:
- Create, update & maintain new Prospects, Contacts, Accounts, Campaigns and vendor details
- Update and analyze information from data.com, trade journals, internet, phone prospecting and other research
- Create reports, dashboards, charts, letters, spreadsheets, forms, and other materials to convey information in a timely manner
- 3. Create and Manage Marketing Campaigns that generate new selling opportunities and increases weekly rental volume for Service Uniform. This includes but is not limited to:
- Create at least one major campaign (either a mailed card/letter or drop off materials) per quarter
- Create and manage the prospective customer list for each campaign
- Report the effectiveness of each campaign
- Document Sales Department Policies and Procedures
- Assist the department in accurately measure employees using proper sizing kits
- Handle “Special Projects” to assist in the Sales Process
- Safely drive a personal vehicle to pick up supplies, attend employee sizings, etc.
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| SittingF | Interpret Data(verbal & Written in English)F |
| TypingF | OrganizeF |
| WalkingO | Qualify, Quantify & AnalyzeF |
| StandingO | Follow InstructionsF |
| Bending & ReachingO | ReadF |
| Lifting 35 LbsR | Problem-SolveF |
| Carrying 35 LbsR | WriteF |
| Push or Pulling 35 lbsR | PlanF |
| DrivingR | Create(Spreadsheets, Letters, Cards)F |
| Multi-taskF | |
| Equipment | Working Conditions |
| Computer / PrinterF | |
| TelephoneF | IndoorF |
| Fax Machine/ScannerF | Exposure to Computer ScreenF |
| CopierF | Temperatures(to 90° or as low as 10°)R |
| CalculatorF | OutdoorR |
| CarR | In VehicleR |
Job Requirements:
- Strong “Administrative Skills” including organizing, planning, etc.
- The ability to create marketing materials, letters, spreadsheets and dashboards
- Effective communication skills in English, both verbally and in writing
- Effective Time Management Skills
- Computer proficiency in Excel, Word, Outlook, PowerPoint and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
SALES ASSOCIATE ( SAN ANTONIO )
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Prospecting Process and set qualified 1st Time Appointments for the Sales Representatives to increase weekly rental sales for Service Uniform. This includes but is not limited to:
- Research to find new prospects using a variety of tools such as data.com, internet, trade publications, association meetings, and other appropriate methods etc.
- Cold Call businesses in person to gather information and set appointments
- Phone Call on businesses to gather information and set appointments
- Qualify Prospects to meet the selling requirements of Service Uniform
- Analyze Potential Prospects to set up qualified Selling Opportunities
- Prepare and Present Grabber Statements to create interest
- Handle Objections
- Create emblem and logo mat artwork for proof requests
- Create and Complete 1st Time Meeting folders including relevant research
- Communicate appointments to Sales Representatives
- Confirm appointments with prospective customers
- 2. Maintain timely and accurate information in Salesforce. This includes but is not limited to:
- Prospect, Contact, Account and Opportunity details
- Information from prospecting and research
- Information from qualifying and cold calling
- Information from phone calls and selling activities
- Calendar Management
- Accurately measure employees using proper sizing kits
- Safely drive a personal vehicle to appointments, cold calls, employee sizings, etc.
- Establish and maintain a professional company image through proper sales techniques, marketing efforts & customer relations, while modeling the values of Service Uniform
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingF | Qualify, Quantify & AnalyzeF |
| DrivingF | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-SolveF |
| Carrying 35 LbsO | Create & WriteF |
| Push or Pulling 35 lbsR | Multi-taskO |
| Bending & ReachingR | PlanO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorF |
| ComputerF | In VehicleO |
| CopierO | Temperatures(to 120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenO |
| Fax MachineR | Varied Environments Throughout the dayO |
Job Requirements:
- Provide safe and reliable vehicle with a valid driver’s license, clean driving record and current insurance
- Strong “Prospecting Skills” including researching, prospecting, qualifying, identifying prospects needs, presenting, handling objections, and negotiating
- Effective communication skills in English, both verbally and in writing
- Effective Time and Territory Management Skills
- Computer Knowledge and skills in Excel, Word, Outlook, and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
SALES REPRESENTATIVE
Classification:
- Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Sales Process to increase weekly rental sales for Service Uniform. This includes but is not limited to:
- Qualify Prospects
- Conduct Needs Analysis Meetings and Tours
- Analyze Selling Opportunities
- Prepare and Present Solutions, Proposals, Cost Analysis, Presentations & Physical Samples
- Handle Objections
- Negotiate Rental Service Agreements and obtain credit applications
- Accurately Measure Employees using sizing kits
- Complete New Account Paperwork
- Communicate Installation Information to Customer
- 2. Manage a territory to create new prospective accounts for Service Uniform. This includes but is not limited to:
- Cold Call on businesses to gather information and set appointments
- Phone Call on businesses to gather information and set appointments
- Prospect using a variety of tools such as data.com, internet, trade publications, association meetings, and other appropriate methods etc.
- 3. Maintain timely and accurate information in Salesforce, This includes but is not limited to:
- Prospect, Contact, Account and Opportunity details
- Information from prospecting
- Information from qualifying
- Information from selling activities
- Calendar Management
- Safely drive a personal vehicle to appointments, cold calls, employee sizings, etc.
- Establish and maintain a professional company image through proper sales techniques, marketing efforts and customer relations, while modeling the values of Service Uniform
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingF | Qualify, Quantify & AnalyzeF |
| DrivingF | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-SolveF |
| Carrying 35 LbsO | Create & WriteF |
| Push or Pulling 35 lbsR | Multi-taskO |
| Bending & ReachingO | PlanO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorF |
| ComputerF | In VehicleO |
| CopierO | Temperatures(to 120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenO |
| Fax MachineR | Varied Environments Throughout the dayO |
Job Requirements:
- Provide safe and reliable vehicle with a valid driver’s license, clean driving record and current insurance
- Strong “Prospecting Skills” including researching, prospecting, qualifying, identifying prospects needs, presenting, handling objections, and negotiating
- Effective communication skills in English, both verbally and in writing
- Effective Time and Territory Management Skills
- Computer Knowledge and skills in Excel, Word, Outlook, and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
SENIOR SALES REPRESENTATIVE
Classification:
- Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Sales Process to increase weekly rental sales for Service Uniform. This includes but is not limited to:
- Qualify Prospects
- Conduct Needs Analysis Meetings and Tours
- Analyze Selling Opportunities
- Prepare and Present Solutions, Proposals, Cost Analysis, Presentations & Physical Samples
- Handle Objections
- Negotiate Rental Service Agreements and obtain credit applications
- Accurately Measure Employees using sizing kits
- Complete New Account Paperwork
- Communicate Installation Information to Customer
- 2. Manage a territory to create new prospective accounts for Service Uniform. This includes but is not limited to:
- Cold Call on businesses to gather information and set appointments
- Phone Call on businesses to gather information and set appointments
- Prospect using a variety of tools such as data.com, internet, trade publications, association meetings, and other appropriate methods etc.
- 3. Maintain timely and accurate information in Salesforce, This includes but is not limited to:
- Prospect, Contact, Account and Opportunity details
- Information from prospecting
- Information from qualifying
- Information from selling activities
- Calendar Management
- Safely drive a personal vehicle to appointments, cold calls, employee sizings, etc.
- Establish and maintain a professional company image through proper sales techniques, marketing efforts and customer relations, while modeling the values of Service Uniform
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingF | Qualify, Quantify & AnalyzeF |
| DrivingF | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-SolveF |
| Carrying 35 LbsO | Create & WriteF |
| Push or Pulling 35 lbsR | Multi-taskO |
| Bending & ReachingO | PlanO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorF |
| ComputerF | In VehicleO |
| CopierO | Temperatures(to 120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenO |
| Fax MachineR | Varied Environments Throughout the dayO |
Job Requirements:
- Provide safe and reliable vehicle with a valid driver’s license, clean driving record and current insurance
- Strong “Prospecting Skills” including researching, prospecting, qualifying, identifying prospects needs, presenting, handling objections, and negotiating
- Effective communication skills in English, both verbally and in writing
- Effective Time and Territory Management Skills
- Computer Knowledge and skills in Excel, Word, Outlook, and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
JR SALES ASSOCIATE
Classification:
- Non-Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Goals:
- To assist the Sales Manager in achieving department goals
- To Tele-research and update the Sales Force accurately and on schedule
- To transfer information from Sales Force to the Constant Contact Database for E-Blast Communication accurately and on schedule
- To complete projects and tasks delegated by the Sales Manager
- To create, send out and maintain flow of information regarding direct mail campaigns
- Assist in setting Sales Appointments
- Conduct physical cold calls in order to obtain qualified appointments and accurate information
- To enhance the company’s image both internally and externally
Essential Job Functions:
- Honesty, respect and been a self starter
- Read and understand written communication and information in English
- Prepare documentation in Microsoft word, excel and Sales Force in a timely fashion
- Use computer keyboard, terminal and printer
- Valid driver’s license and current insurance on personal vehicle
- Insurability (clean driving record in accordance to insurance company guidelines.)
- Operates motor vehicle and able to effectively travel under all weather conditions
Duties and Responsibilities:
- Update the Sales Force from information provided by sales representative
- Tele-Research Sales Force to ensure accurate information is reported
- Transfer on a monthly bases all new e-mail addresses to the Constant Contact Database
- Cold call in order to obtain accurate information
- Prepare direct mail campaigns and monitor the flow and success of the campaign
- Complete projects as assigned by the Sales Manager
LOADER/UNLOADER
Classification:
- Non-Exempt
Organizational Relationship:
- The Folder reports to the Plant Manager
Major Goals:
- The Loader/Unloader position is responsible for removing, sorting and scanning in all items from pick up, off the step truck, in line with safety and production standards, while exemplifying teamwork and company values.
- To properly count and fold all necessary dust and clothing items as needed
- To report accurate and honest counts at all times
- To consistently achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all
- To achieve and maintain proficiency in all cross-trained jobs
Essential Job Functions:
- Handle individual towels and towel bundles
- Manipulate band to bundle towels in groups
- Work in temperatures exceeding 100
- Meet set production standards at a minimum of 100%
Duties and Responsibilities:
- Responsible for an accurate and honest count of all dust control and towel items
- Promptly return all clean folded items to appropriate storage areas
- Return all applicable efficiency paperwork to Plant Manager daily
- Maintain proficiency on all cross-trained positions
- See that work area is kept neat and clean at all times
- Treat all departments and team members with respect and a clear sense of team work
MAINTENANCE ENGINEER
Classification:
- Non-Exempt
Organizational Relationship:
- The Engineer reports to the Plant Manager
Major Goals:
- Achieve personal performance and expense goals
- Ensure safe and proper operation and appearance of the production equipment - including building, grounds and company vehicles
- Maintain the highest energy, conservation and safety standards as established
- Achieve all job standards and meet schedules while displaying are values of Team Work, Safety and Respect for all
Essential Job Functions:
- Mechanically evaluate equipment for proper function and need for repair
- Check gauges for proper function and/or adjustment
- Welding
- Operate grinder, electric drills, circular saw and reciprocating saw
- Use of basic hand tools, such as hammers, screwdrivers, etc.
- Work at a standard tool bench
- Repair items at floor to ceiling level
- Ladder and stair climbing for access to areas in need of maintenance
- Listen for abnormal sounds from equipment
- Ability to work in temperatures exceeding 100
- Move equipment in need of repair to maintenance area
- Treat all departments and team members with respect and a clear sense of team work
Duties and Responsibilities:
- Responsible for meeting all federal, state and local inspection requirements
- Order all supplies, service, and equipment necessary to fulfill responsibilities with appropriate approval by the Plant Manager
- Responsible for the installation, maintenance and repair of plant machinery and equipment in a safely manner
- Responsible for the maintenance programs within the plant. Perform preventive maintenance on machinery according to daily, weekly, monthly and quarterly maintenance schedules
- Responsible for maintenance, repair and appearance of company vehicles. Make sure all are kept mechanically safe, sound and clean
- Maintain an inventory of replacement parts within budget guidelines. Report deficiencies to the Plant Manager
- Secure and control all maintenance tools, equipment and parts
- Assist Plant Manager with the scheduling of targeted date and time of project completion for all assigned tasks
- Keep an accurate repair report of all work processed by maintenance department or outside labor. This should be turned into the Plant Manager daily to be recorded in the appropriate manual
- Maintain a weekly engineering report consisting of company consumption of water, gas and electricity. This report should be turned into the Plant Manager weekly
- Maintain such other records as required for the Weekly Feeder Reports
- Assist the Plant Manager in controlling all washroom and production supplies. Conduct a weekly inventory usage report
- Assure that waste water is treated and handled properly - including any related paperwork
- Not to waste resources, look for opportunities to minimize down time and consciously produce a Fai’s Day of Work for a Fair’s day of Pay
ORDER ROOM MANAGER
Classification:
- Non-Exempt
Organizational Relationship:
- The Order Room Manager reports to the Plant Manager and supervises department employees
Major Goals:
- To achieve personal and department performance and expense goals within our company’s values and believes
- To make certain that work is processes and all orders are completed on schedule each day in a safe manner with the concept of team
- Make sure all “Quality Control” procedures are being performed daily
- Ensure that “New for Used” garment goals are met and maintained while insuring quality and not wasting resources
Essential Job Functions:
- Standing at all times except during breaks and lunch.
- Moving throughout the department or plant from station to station.
- Reaching above shoulder height.
- Climb up and down stairs.
- Read and understand written communication and information.
- Identify tags by different color.
- Identify garments by color, fabric content, and size.
- Read Garment work orders, garment labels and emblems.
- Use computer keyboard, terminal and printer.
- Operate copier including changing ink cartridges and filling paper.
- Retrieve and replace supplies from under – counter cabinets.
- Move garments along 5 ½’ tall garment rail.
- Respond to auditory signals
- Reach overhead to obtain hung garments from rail.
- Reach into 4’ utility hampers.
- Ability to work in temperatures exceeding 100º.
- Unbutton buttoned shirts
Duties and Responsibilities:
Administrative / Operational
- Supervise start-up in the morning. Check the department often to assure that:
- Cancelled garment counts are verified and the “Cancelled Garment Return Log” is completed correctly
- Cancelled garments are properly graded and promptly returned to stock each day
- Orders are pulled, processed and completed within two weeks (unless on back order)
- No serviceable garments are being discarded
- There is a backlog of work at each station
- All work is in the correct processing order and is flowing smoothly
- Processing methods are correct
- All standards are being met
- Safety procedures are being followed
- Production/Processing area is kept clean at all times
- Preventive maintenance is performed regularly on all machinery and equipment
- Model and coach all employees in company’s values and believes
- Make certain that all used garments are promptly and properly processed by the Classifier and Stocker persons
- Make sure no obsolete garments are stored in the used garment stock area and that enough working space is available in the used storage area.
- Verify and approve new garments to fill used garment orders.
- Control “New for Used” garment percentages.
- Order all new garments and emblems for new accounts, new garment stockroom, individual garment orders and direct sales as required.
- Make sure new garment freight is broken and processed as soon as possible after arrival; break freight and checking goods for new account orders.
- Ensure the “Quality Control Inspection Checklist” is followed before checking each garment order completed.
- Notify the Engineer of repairs or maintenance that is needed on operating equipment.
- Train new employees in using the correct methods on their assigned jobs and oversee their progress.
- Make certain that selective and scheduled cross-training of all personnel is conducted on an ongoing basis.
- Participate in the cross-training of middle manages as required.
- Periodically review work and performance of all department employees on a scheduled basis.
- Make sure all necessary information for daily, weekly, and monthly Order Room production and management reports are complied and reported as required.
- Make sure than garment inventories are conducted at the end of each month.
- Supervise department employees to see that they are performing their duties in accordance with their job descriptions, continually trying to improve their effectiveness through new training methods.
- Regularly review budget and production performances with department personnel.
- Approve all department production and attendance records.
- See that production standards are established, whenever practical, for each job in the department; measure performance against these standards on a daily basis.
- Ensure the department “Quality Control” inspections are conducted daily on outgoing orders.
- Participate in the Customer SCAT Evaluation Program and SCI to systematically measure department performance.
- Make certain that garment-flow through the Order Room is on time, systematic and controlled to include those items in need of repair or replacement.
- Work in harmony and confer with the Sales, Service, and Office staff concerning department schedules, quality and customer problems.
- Consult with vendors, place orders for merchandise, production and maintenance supplies commensurate with practical inventory levels; maintain control over the merchandise, production and maintenance supply inventory, initial shipments and ensure that they conform to the purchase orders; approve all invoices for payment.
- Make sure merchandise control and security measures are in place and are being enforced.
- Maintain the highest reasonable levels of cleanliness and hygiene within the Order Room.
Personnel
- Interview, test, select, hire and suggest termination of employment for all department personnel and approve all outside labor contracts dealing with the Order Room
- Properly introduce new employees to the purpose of the company, company philosophy, safety indoctrination, company believes & values, and co-workers.
- Participate in the cross-training of middle managers as required
- Maintain training file folders for all department personnel
- Conduct periodic performance evaluations on department personnel
- Make departmental employee wage rate and salary increase recommendations to the General Manager
- Schedule and approve vacations and personal leaves for departmental personnel
- Insure that all team members are respectful of each other and other departments
Financial
- Negotiate and submit department financial goals to the General Manager before each quarter.
- See that the department meets all financial performance goals as might be defined by the budget or business plan.
Planning
- Establish standards of productivity, quality, maintenance and housekeeping in consultation with the General Manager and manage the Order Room to meet those standards.
- See that job procedures are defined and documented.
Education
- Keep professionally abreast of the industry via visits to other plants, seminars and other pertinent exposure.
PLANT ADMINISTRATIVE ASSISTANT
Classification:
- Non-Exempt
Organizational Relationship:
- The Plant Leads report to the Plant Manager
Major Goals:
- To assist the plant manager in achieving department goals
- To fill out all production and order room reports accurately and on schedule
- To keep plant inventory supplied with the correct merchandise in a timely manner and at the lowest cost
- To complete projects and tasks delegated by the Plant Manager
- Maintain the highest level of confidentiality in regards to company and employee’s information and situations
- Assist Management and Human Resources in testing, translations and interpretations
- To enhance the company’s image both internally and externally
Essential Job Functions:
- Moving throughout the department or plant from department to department
- Climb up and down stairs
- Read and understand written communication and information
- Prepare documentation in Microsoft word, excel and power point in a timely fashion
- Use computer keyboard, terminal and printer
- Operate copier including changing ink cartridges and filling paper
- Move garments along 5 ½’ tall garment rail
- Respond to auditory signals
- Reach overhead to obtain hung garments from rail
- Reach into 4’ utility hampers
- Be proficient in Word and Excel programs
- To display respect for all employee and departments
Duties and Responsibilities:
Administrative / Operational
- Collecting and ensuring all calculations are correct on the production records.
- Printing of the daily time reports
- Ensure all feeder reports, weekly inventory, and monthly inventory are correctly filled out and filed with the office
- Maintain and update all plant forms and feeder reports.
- Assist plant manager with hiring through translating, testing
- Consult with vendors, place orders for merchandise, production and maintenance supplies commensurate with practical inventory levels. Maintain control over merchandise, production and maintenance supply inventory. Make sure the shipments match the product ordered. Match all purchase orders with packing slips and turn in all invoices for proper payment
- Assist plant manager by collecting and organizing all employee development information and fill out all development feeders on a weekly basis
- Type all memos, letters and correspondence, forms, and feeder reports
- Post efficiencies weekly
- Order and pick up lunches for monthly department meetings
- Pick up donuts weekly for the Company
- At the end of each day, collect and record all counter numbers from the steam tunnel, hang stations, and the shirt press
- Check for keying errors on the production sheets when the employee feels an error has been made. Explaining through translation any errors that might have occurred
- Field vendor phone calls if the plant manager is busy
- Update the task numbers as needed
- Total production sheets by task and input the totals into the computer
- Total payroll hours by department and complete the payroll work sheet
- Conduct daily quality audits in Order Room and Production areas.
- Communicate to Plant Manager of opportunities that might be identified
- Perform all tasks as assigned by the Plant Manager
PLANT ASSISTANT MANAGER
Classification:
- Exempt
Organizational Relationship:
- The Plant Assistant Manager reports to The Plant Manager
Major Goals:
- The Plant Assistant Manager manages the process of textiles for consumer use, at acceptable levels of quality, punctuality, and within budgetary requirements. This is accomplished through increasing of inventory expected servings, precise inventory levels, and achievement of personal and departmental goals, while observing the company’s beliefs and values.
Duties and Responsibilities:
- Interviews, selects, tests, hires and suggests termination of employment for all personnel for the laundry, engineering and janitorial functions, and approves all outside labor contracts dealing with production and maintenance.
- Ensures each new employee is properly introduced to the purpose of the company, company philosophy, believes and values, safety indoctrination, company policy, and other company employees.
- Ensures that each new employee receives proper onboarding and training.
- Makes certain that selective and scheduled cross training of all plant personnel is conducted on an on-going basis.
- Participates in the cross training of middle managers.
- Maintains training folders for all departments’ personnel.
- Conducts periodic performance evaluations for all department personnel.
- Supervises department employees to see that they are performing their duties in accordance with their job descriptions and job standards continually trying to improve their effectiveness through new training methods.
- Schedules and approves vacations and personal leaves for all departmental personnel.
- Sees that the department meets all financial performance goals as defined by the current budget and/or business plan.
- Sees that job procedures are defined and documented.
- Communicates to the plant manager of any future needs inventory and personnel needs.
- Routinely review budgets and production performances.
- Directs and supervises scheduling for the repair and maintenance of production machinery/equipment and building. Receives prior approval from the Plant Manager before any expenditures.
- Ensures and supports the plant Quality Control Committee program and ensures inspections are conducted on a daily basis for the plant and order room.
- Participates in Customer Evaluation program by measuring production performance.
- Ensures that garment flow through the plant is on time, systematic, and controlled to include those items in need of repair or replacement.
- Maintains multi-department communication concerning production schedules, quality, and customer problems.
- Maintains a continuing check of merchandise for maximum soil removal and cleanliness with minimum tensile strength loss. Calculates washroom and production supply usage weekly, checks washing formulas to ensure conformance with standard formulas.
- Consults with vendors, place orders for merchandise, production, and maintenance supplies commensurate with practical inventory levels. Maintains control over the merchandise, production, supply inventory, and initial shipments to be sure they conform to purchase orders. Approves all invoices for proper payment
- Enforces merchandise control and security measures.
- Ensures all plant inventories are completed by month-end.
- Maintains the highest reasonable levels of cleanliness and hygiene within the plant
- Provides information for and compile plant production and management reports.
- Keeps professionally abreast of the industry through periodic visits to other plants, seminars, and other pertinent exposure.
Essential Job Functions:
- Reads forms, letters, reports, and video display terminals.
- Makes and receives telephone calls. Uses computer keyboard and mouse.
- Effectively communicates with department personnel, other managers, and customers, while modeling and enforcing our company’s believes & values.
- Moves throughout the plant from station to station.
- Able to work in hot and cold extreme temperatures.
- Upholds highest level of confidentiality.
Job Requirements:
- Bachelor’s degree in Business or related field preferred
- 3-5 years Managing in a plant environment
- Working knowledge of Microsoft Word and Excel
- Capable of analytical thinking and problem solving - resolution
- Capable to hire, train and discipline employee
- Able to direct, motivate and assign tasks effectively
- Accountability of confidential information
- Ability to communicate in English, both written and verbally
- Available to work any day and any time required
PLANT LEADS
Classification:
- Non-Exempt
Organizational Relationship:
- The Plant Leads report to the Plant Manager and Supervise Plant Employees in their departments
Major Goals:
- Assist the Plant Manager in supervising and developing Plant Employees
- Ensure that assigned and scheduled work is done properly and on time within company’s believes and values
- Achieve departmental performance goals
- Foster teamwork and promote a team environment in the Plant by setting an example for others to follow and displaying and demanding respect for all team members
Essential Job Functions:
- Moving throughout the department or plant from station to station
- Climb up and down stairs
- Read and understand written communication and information
- Identify tags by different color
- Identify garments by color, fabric content, and size
- Read Garment work orders, garment labels and emblems
- Use computer keyboard, terminal and printer
- Operate copier including changing ink cartridges and filling paper
- Retrieve and replace supplies from under – counter cabinets
- Move garments along 5 ½’ tall garment rail
- Respond to auditory signals
- Reach overhead to obtain hung garments from rail
- Reach into 4’ utility hampers
- Unbutton buttoned shirts
- Honesty, quality, safety and identifying opportunities for improvement
Duties and Responsibilities:
- Responsible for on-floor supervision of department employees
- Develop and train all employees within the department, allowing them to successfully perform job duties in accordance with company standards
- Assist the Plant Manager in gathering information for Employee Performance Reviews
- May assist in the hiring process by participating in the interviewing and testing of applicants. May make hiring recommendations to the Plant Manager based on this participation
- May make recommendations to manager regarding employees’ advancement, discipline and/or termination
- Ensure new employees are properly introduced to the company, its policies, and other co-workers
- Make recommendations to the Plant Manager concerning vacation schedules and adequate vacation coverage
- Report employees in violation of company policy to the Plant Manager
- Cross train employees in every position within the department
- Assure that efficiency reports are accurately completed and collected daily
- Inform Plant Manager when department supply inventories become low and need to be reordered
- Work in harmony with and maintain open communication with other departments and personnel
PLANT PRODUCTION ONE
Classification:
- Non-Exempt
Organizational Relationship:
- The Plant Production I reports to Plant Managers
Major Goals:
- The Plant Production One position is responsible for jobs where there is a need for constant lifting, pulling and pushing of product and equipment. A valid drivers’ license is required in some activities (*). It also requires for a doctor to approve through a physical evaluation that the employee is able to perform heavy industrial physical work. Some of the required activities are but not limited to:
- Loading and Unloading of trucks
- Floor Mats Folding
- Maintenance
- Washroom and Floating Positions
- Janitorial work
- To report accurate and honest counts at all times
- To consistently achieve all job standards and meet production schedules while displaying our values of safety, team work, and respect for All
- Properly and safely operate vehicles for activities that require driving and all other assigned equipment
- To achieve and maintain proficiency in all cross-trained jobs
- Properly and effectively perform all assigned tasks according to quality standards
Essential Job Functions:
- Capable of working in a safe environment and following verbal/written instructions
- Able to stand, walk, pull, push, reach above the shoulder, squad and lift frequently (Not to exceed 60 lbs. in weight)
- Meet set production standards at a minimum of 100% and meet quality standards
- Able to see, hear and read information and identify safety concerns and coordinate/implement work
- Capable of working unsupervised and make necessary decisions to ensure quality after training
- Possess a valid drivers’ license for activities required
- Work in unfavorable temperatures
- Handle and process dirty, oily, smelly products (Garments, towels, mats .etc.)
Duties and Responsibilities:
- Capable of following instructions, applying common sense and determining safety work conditions (Drive safely when activity requires it)
- Responsible for accurate and honest communication and counts
- Return all applicable efficiency paperwork daily
- Maintain proficiency on all cross-trained positions
- See that work area is kept neat and clean at all times
- Treat all departments and team members with respect and demonstrate a clear sense of team work
PLANT PRODUCTION TWO
Classification:
- Non-Exempt
Organizational Relationship:
- The Plant Production I reports to Plant Managers
Major Goals:
- The Plant Production Two position is responsible for jobs where there is a need for moderate constant lifting, pulling and pushing of product and equipment. It also requires for a doctor to approve through a physical evaluation that the employee is able to perform moderate industrial physical work. Some of the required activities are but not limited to:
- Hanging
- Folding
- Pressing
- Sorting I and II
- Inspecting
- Breaking Freight
- Pulling
- Classifying
- Emblem
- Cluster
- To report accurate and honest counts at all times
- To consistently achieve all job standards and meet production schedules while displaying our values of safety, team work, and respect for All
- Properly and safely operate heating, engraving, sawing equipment and machines
- To achieve and maintain proficiency in all cross-trained jobs
- Properly and efficiently perform all assigned tasks according to quality standards
Essential Job Functions:
- Capable of working in a safe environment and following verbal/written instructions
- Able to stand, walk, pull, push, reach above the shoulder, squad and lift frequently
- Meet set production standards at a minimum of 100% and meet quality standards
- Able to see, hear and read information and identify safety concerns and coordinate/implement work
- Capable of working unsupervised and make necessary decisions to ensure quality after training
- Constant attention to detail and manual dexterity - Hand to Eye coordination a must
- Work in unfavorable temperatures
- Handle and process dirty, oily, smelly products (Garments, towels, mats .etc.)
Duties and Responsibilities:
- Capable of following instructions, applying common sense and determining safety work conditions (Drive safely when activity requires it)
- Responsible for accurate and honest communication and counts
- Return all applicable efficiency paperwork daily
- Maintain proficiency on all cross-trained positions
- See that work area is kept neat and clean at all times
- Treat all departments and team members with respect and demonstrate a clear sense of team work
PRESSER
Classification:
- Non-Exempt
Organizational Relationship:
- The Order Room Assistant reports to the order room manager
Major Goals:
- Make certain that work is processed and all orders are completed. Achieve all job standards, quality standards, and meet production schedules while displaying are values of Team Work, Safety and Respect for all.
Essential Job Functions:
- Stand at all times except during lunch and breaks
- Maintain proficiency in cross-trained positions.
- Move throughout the department from station to station
- Remove heavily-tangles units from carts
- Bend into tubs for unit retrieval
- Whole-hand handling of garments
- Operate pressing machines requiring two-handed safety starts and foot pedal
- Reach to floor to obtain hangers
- Visual acuity for garment inspection
- Achieve and maintain proficiency in cross-trained positions
- Ensure that “New for Used” garment goals are met and maintained
- Meet production incentives at 100%
- Ability to pass drug screening before employment, and during in the event of an accident
- Treat all departments and team members with respect and a clear sense of team work
- Complete any tasks required by the plant manager, assistant manager, or lead
- Able to work in temperatures exceeding 100
Duties and Responsibilities:
- Serve as inspector on the Quality Control Committee as required.
- Make sure all items requiring pressing are sorted out, pressed and flowing through the system in an orderly manner and that the flow is kept on schedule.
- Make certain all garments pressed meet established quality control standards.
- Mark all garments found to be in need of repair or Off the Floor Replacement.
- Work in harmony and coordinate closely with the 1st Sort person to ensure a smooth work flow of garments through the system.
- Clean up and sweep out work area at the end of each day. Keep presses free of dirt and lint.
- Button and unbutton shirts
- Crease matching of pant legs
- Manual folding of units
- Move filled roll-away baskets
- Detangle knotted pant legs
QUALITY INSPECTORS
Classification:
- Non-Exempt
Organizational Relationship:
- The Quality Inspector reports the Plant Manager
Major Goals:
- Achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all. Accurately sort garments for customer use by route on schedule each day and make certain that garments going out to our customers meet established quality control standards.
Essential Job Functions:
- Move throughout work area
- Standing throughout shift except for breaks and lunch
- Inspect garment by both sight and touch
- Whole-hand handling of garments
- Move garments along inspection rail at a height of 5’ 3”
- Meet production incentive at a minimum of 100%
- Ability to work in temperatures exceeding 100
- Be respectful of others while not wasting resources
- Ability to pass pre-employment drug screen and drug screen after accident
Duties and Responsibilities:
- Make certain that the “Quality Control Inspection Checklist” is followed in checking every garment order completed
- Participate in cross-training as required
- Clean stock area
- Return stock to appropriate place
- Grade cancelled clothing using the SU grading system
- Use light machinery: heat seal, iron, and emblem press
- Ability to read and write English
- Must have comprehension skills
- Move throughout work area
- Stand at all times except breaks and lunch
- Inspect garment by both sight and touch
- Whole-hand handling of garments
- Move garments along inspection rail at a height of 5’ 3”
- Reaching at and working at shoulder height
- Conducts inspection of all garments processed. Mark garments in need of repair and mark garments no longer wearable for Off the Floor Replacement by the order room and makes needed repairs to garments
- Sweep floor and clean-up work area at the end of each day
- Completes any tasks needed by plant manager
REPAIR PERSON
Classification:
- Non-Exempt
Organizational Relationship:
- The Repair Person reports to the Plant Manager
Major Goals:
- Achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all
- Make all repairs correctly, safely and in a timely manner that allows production to flow smoothly and ensures that garments repairs are completed in time for return to customer on the next route day
- Achieve and maintain proficiency in cross trained jobs
Essential Job Functions:
- Move throughout work area from station to station
- Whole-hand handling of garment
- Reading labels, repair cards and service order sheets
- Use foot and knee pedal operated sewing machine
- Visually inspect garment
- Button and unbutton garments
- Use stitch ripper
- Sort garments by color
- Lead button into button sewer
- Operate one-hand heat seal machine
- Use thread zippers and shears
- Detangle knotted ties
- Meet production incentives at a minimum of 100%
- Garment retrieval and reaching to floor to obtain hangers
- Ability to work in temperatures exceeding 100
- Think Team while been honest and respectful
Duties and Responsibilities:
- Complete off the floor or late repairs on a priority basis, in a timely manner in the order they are received
- Push garments into and out of repair area
- Push mobile repair station. Repair all garments as designated. Read service order; make sure all repairs requested by Service Department are completed and signed off
- Make sure each garment repair is done neatly and correctly. Inspect each garment for other defects that may need to be repaired as well
- Make and/or retrieve code tapes for recoding of designated garments
- Set aside garments that are beyond repair off the floor replacement by the Order Room
- Make certain that all garments in need of replacement or repairs are brought to the Order Room at scheduled intervals each day and are recorded for control purposes
- Set aside garments which appear to have been torn up intentionally by the customer and pass these to the Order Room for ruined garment billing
- Work in close harmony and coordination with other production personnel
- Maintain proficiency in other cross trained positions
- Clean up work area at the end of each day
- Place “We Repaired Your Garment” tag over hanger after all repairs are completed
WASHROOM
Classification:
- Non-Exempt
Organizational Relationship:
- Washroom employees report to the Plant Manager
Major Goals:
- Achieve all job standards and meet production schedules while displaying are values of Team Work, Safety and Respect for all
- Achieve and maintain proficiency in cross-trained positions
Essential Job Functions:
- Hang mats - frequently working above shoulder level
- Reach into and retrieve garments/mats from rollaway carts, washers and dryers
- Sort/Stack units by color and size
- Reach in front of body to retrieve, sort and/or stack garments, mats, etc.
- Whole-hand handling of units
- Meet production standards at a minimum of 100%
- Read scales and wash formulas
- Push/pull fully-loaded rollaway carts at a maximum weight of 550 lbs
- Pull tangled rubberized mats from washers
- Respond to washer alarm
- Stand at all times except lunch and breaks
- Move throughout the department from work station to work station
- Ability to work in temperatures exceeding 100
- Retrieve garments from carts of various heights
- Operate lift gate
- Climb up into bob tail truck
- Use push broom and 48” dust mop
- Climb ladder to roof to clean collected lint
Duties and Responsibilities:
- Serve as an inspector on the Quality Control Committee as required
- Weigh and process garment/duct loads to the full capacity of the machinery being used
- Make sure there are always loads weighed and ready for the next day’s production
- Make certain that incoming loads are processed in the priority sequences established (e.g., specials, out of sequence, route, etc.)
- Make sure proper amount of water and detergents are getting into the machines in the processing of each load according to the product
- Make certain that the correct weight of proper chemicals is used in the processing of each load according to the product
- Make sure the machinery is going through its cycles correctly - that every step is happening in the correct sequence at the right time
- Make sure that all duct and miscellaneous items are processed on schedule and available for each route day (includes the hanging and stacking of mats, etc.)
- Maintain proficiency in cross-trained positions
- Make sure all equipment and machinery is shut down properly at the end of each day
- See that washroom area is kept clean. Police up boxes, dump waste containers and sweep the area throughout the day
- Clean and wash down machinery
- Check for and remove lint from lint collectors
- Make sure hot water tank is operating at desired temperature
- Supervise and control product through the hanging stations ensuring proper order of garments to be hung
- Operate boiler start up and shut down procedures
- Serve as inspector on the Quality Control Committee as required
- Make sure all items requiring pressing are sorted out, pressed and flowing through the system in an orderly manner and that the flow is kept on schedule
- Make certain all garments pressed meet established quality control standards
- Mark all garments found to be in need of repair or Off the Floor Replacement
- Work in harmony and coordinate closely with the 1st Sort person to ensure a smooth work flow of garments through the system
- Maintain proficiency in cross-trained positions
- Clean up and sweep out work area at the end of each day
- Keep presses free of dirt and lint and inform of any necessary repairs
SYSTEM ADMINISTRATOR
Classification:
- Non-Exempt
Organizational Relationship:
- The System Administrator reports to the Office Manager.
Major Goals:
- Provide IT support to end users- Which include but not limited to e-mail back-ups
- Troubleshooting of communication problems
- Reporting functions to include the upgrading of current reporting systems and modifications of those systems
- Develop comprehensive plans to meet all technology-training needs for facility
- Preventative Maintenance (adding equipment, creating Disaster Recovery System and Procedures, Equipment data cleanup)
- Up keeps and insures proper functioning of Service and Sales Management Devices
- Manages and upgrades RFID operation and operational efficiency
Essential Job Functions:
- Has full understanding of information systems to include among others: Windows Workstation (i.e. XP/Vista/7/8); Windows software (Word, Excel, Publisher...); Basic LAN; Server 2003,2008,2012; Phone Configuration, VPN, I5/OS System; Avaya IP Office Phone Internet System; VM Ware; E-mail, Data and File transfers (Upload and Download) and other.
- Ability to analyze and interpret reports and statistical information
- Coordinates efforts and communication between departments
- Good problem solving skills
- Accountability of confidential information
- Ability to read, letters, reports, and video display terminals
- Ability to communicate in English, both written and verbally
- Displays excellent organizational and project planning skills
- Budget administration
- Administer Domain Function – Active Directory; D&S (Domain Frame Service) – Group Policy
Duties and Responsibilities:
End User Support
- Support end users in troubleshooting problems with PC and AS400 applications. Have working knowledge of hardware and software of those systems. Excellent communication and interpersonal skills, along with the ability to work effectively and patiently with varying levels of technical skill is required while displaying respect
- Keeps information systems up and running
- Updates and keeps company IT needs current
- Maintain and repair copier and postage equipment
- Software Support and Connectivity; SQL; Sales Force; Positek; Texware and Internal Programs
- Write queries
Infrastructure
- Create infrastructure plan for company wide intranet use. Suggest hardware and software purchases. Coordinate and supervise projects and tasks. Design, develop, and test programs. Duties include ensuring that corporate and departmental objectives related to the AS400 (third party system) are met
Communication
- Establish vendor relationships for support of infrastructure. Infrastructure to include LAN, WAN, Telephony, Internet and any other suggested means of internal network support
Reporting Functions
- Update management reports by suggesting hardware and software upgrades. Management reports to update include Weekly Management Report, Employee Development Report, and any quarterly reports
Customer Resource Management
- Suggestions for purchasing CRM system
Training
- Consult with Office Manager on training sessions to include MS Office, electronic mail, and calendaring. Work closely with vendors to purchase and implement new systems. Prepare hands-on training sessions for end users on any newly implemented technology
Preventative Maintenance
- Suggest hardware and software purchases for system backups. Create a disaster recovery system for intranet network
Financial
- See that all projects are kept within budgetary limits
Education
- Continue to learn and develop professional technology skills through training and education
SALES REPRESENTATIVE AUSTIN
Classification:
- Exempt
Organizational Relationship:
- Reports to the Sales Manager
Major Job Duties and Responsibilities:
- 1. Manage the Sales Process to increase weekly rental sales for Service Uniform. This includes but is not limited to:
- Qualify Prospects
- Conduct Needs Analysis Meetings and Tours
- Analyze Selling Opportunities
- Prepare and Present Solutions, Proposals, Cost Analysis, Presentations & Physical Samples
- Handle Objections
- Negotiate Rental Service Agreements and obtain credit applications
- Accurately Measure Employees using sizing kits
- Complete New Account Paperwork
- Communicate Installation Information to Customer
- 2. Manage a territory to create new prospective accounts for Service Uniform. This includes but is not limited to:
- F2F Cold Call on businesses to gather information and set appointments
- Phone Call on businesses to gather information and set appointments
- 3. Maintain timely and accurate information in Salesforce, This includes but is not limited to:
- Prospect, Contact, Account and Opportunity details
- Information from prospecting
- Information from qualifying
- Information from selling activities
- Calendar Management
- Safely drive a personal vehicle to appointments, cold calls, employee sizings, etc.
- Establish and maintain a professional company image through proper sales techniques, marketing efforts and customer relations, while modeling the values of Service Uniform
- Attend and participate in Company, Department and team meetings
- Adhere to all Safety, Health and Housekeeping standards
- Perform other duties as assigned by the Department Manager
| Use and Frequency |
|---|
| Rarely(0 - 15%) Occasionally(16 - 45%) Frequently (46 - 100%) |
| Physical Demands | Mental Demands |
|---|---|
| Vision(Near & Far)F | Communicate(verbal & Written in English)F |
| HearingF | Make DecisionsF |
| StandingF | Interpret Data(verbal & Written in English)F |
| SittingF | OrganizeF |
| WalkingF | Qualify, Quantify & AnalyzeF |
| DrivingF | Follow InstructionsF |
| TypingO | ReadF |
| Lifting 35 LbsO | Problem-SolveF |
| Carrying 35 LbsO | Create & WriteF |
| Push or Pulling 35 lbsR | Multi-taskO |
| Bending & ReachingO | PlanO |
| Equipment | Working Conditions |
| CarF | IndoorF |
| TelephoneF | OutdoorF |
| ComputerF | In VehicleO |
| CopierO | Temperatures(to 120° or as low as -20°)O |
| CalculatorO | Exposure to Computer ScreenO |
| Fax MachineR | Varied Environments Throughout the dayO |
Job Requirements:
- Provide safe and reliable vehicle with a valid driver’s license, clean driving record and current insurance
- Strong “Prospecting Skills” including researching, prospecting, qualifying, identifying prospects needs, presenting, handling objections, and negotiating
- Effective communication skills in English, both verbally and in writing
- Effective Time and Territory Management Skills
- Computer Knowledge and skills in Excel, Word, Outlook, and Salesforce
- Strong problem solving and multi-tasking skills
- Self-motivated
- Honesty, and provides respect to others
Headquartered in San Antonio, Texas, Service Uniform provides highly specialized products and services...